Terms and Conditions

These General Conditions have as their object the sale of products carried out online through the use of the electronic commerce service on the site

  • All contents of the Site are protected by copyright and the related copyrights are owned by

    REMET sas

    Via Scarlatti 2,
    40033, Casalecchio di Reno, BOLOGNA

    VAT IT00391750411

    REA: BO-366351

    Tel. 051 758888

    . The Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, linked and used, in particular for commercial purposes, without the prior written consent of

    REMET sas

  • The Customer is required, before forwarding his/her purchase order, to carefully read these general conditions of sale. Forwarding the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and of what is indicated in the purchase procedure.
  • For any request, doubt or question regarding the Conditions and Data Protection Policies, the Customer can contact re by sending an email to info@reme.it
  • All published prices include VAT .
  • The Customer is excluded from any right to compensation for damages or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order .
  1. DATA

The products covered by these general conditions are sold by

REMET sas

(hereinafter referred to as the “Seller”) with registered office in Via Scarlatti 2,
40033, Casalecchio di Reno, BOLOGNA, registered at the Bologna Chamber of Commerce in the person of its legal representative pro tempore FRANCO CICERCHIA, PEC  , email 

  1. SCOPE OF APPLICATION
  • The offer and sale of products on the site constitute a distance contract governed by Legislative Decree 9 April 2003, n. 70 containing the rules of electronic commerce (e-commerce) and by articles 45 et seq. of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) as amended by Legislative Decree n. 21/2014, in implementation of Directive 2011/83/EU.
  • The applicable General Conditions of Sale are those in force on the date of transmission of the purchase order. They can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site.
  • The purchase of products on the Site is permitted only to persons who are 18 years of age or older.
  • The products sold on the site can be purchased from Italy and delivered exclusively within the national territory. Any orders for shipments to be made outside of these countries must be sent by email to info@remet.it

  • The product offers on the Site are addressed both to Customers who are consumers and to customers who are not consumers. Pursuant to art. 3, paragraph I, letter a) of the Consumer Code, a Consumer is a natural person who acts for purposes other than any entrepreneurial, commercial, professional or artisanal activity carried out. Entering a VAT number during the purchase procedure is considered an indication of the purchase being made for purposes related to the entrepreneurial, commercial, artisanal or professional activity carried out.
  • If one or more sales are made to a person who cannot be classified as a Consumer, these general conditions of sale will apply but, in derogation of what is provided for in the same, the buyer will not be recognized the protections provided for in favor of the Consumer, which reflect or comply with mandatory provisions of law; furthermore, the sales contract concluded between the Seller and the Customer will be governed by Italian law.
  • The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
  • The information or personal data provided by the Customer will be processed in accordance with the Data Protection Policies. By using the website, the Customer authorizes the Seller to process such information and personal data, and declares that all information and/or personal data provided to the Seller are accurate and truthful.

 PURCHASE METHODS
  • Step 1: Login and Register
    Registration is not required to make purchases.

The Customer may choose to make purchases on the Seller's website as a registered User or as an unregistered User. Registration avoids having to enter the address and shipping information each time a purchase is made on the said Site and offers the Customer the possibility of registering to receive strictly controlled communications. To purchase products from the Seller's website, you must be 18 years of age.

Step 2: Enter your billing and shipping addresses
If the Customer is registered, his/her billing and delivery data will be displayed automatically and can be modified if necessary. If the Customer is not registered, he/she will be asked to enter such data at each purchase. Even unregistered Customers have the possibility to choose whether to receive controlled communications from the Seller.

Step 3: Check and Confirm
The Customer has the opportunity to review and confirm the order details, including the delivery address, the chosen payment method and the product details. No payment data is collected at this stage.

Step 4: Payment
The Customer is asked to enter the data relating to the chosen payment method. Once the “Payment” button is clicked, a summary of all the data entered up to that point will first be shown (with the possibility of making changes), after which, following confirmation by the Customer, the Seller processes the payment for the order.

  • The Customer may purchase only the products present in the Seller's catalogue at the time of placing the order, as described in the relevant information sheets on the lepentoledellasalute.it website. In any case, it is understood that the image accompanying the descriptive sheet of a product has a merely illustrative function and may not be perfectly representative of its characteristics but may differ in colour, size or in relation to any accessory products present in the figure due to the settings of the computer systems or devices used by the users. Therefore, for the purposes of the purchase contract, the description of the Product contained in the order form sent by the customer will be valid.
  • In order to complete the purchase contract for one or more Products, the customer must fill out the order form in electronic format and send it to the Seller electronically by following the relevant instructions.
  • Correct receipt of the order is confirmed by the Seller by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will report the Date and Time of receipt of the order, a 'Customer Order Number', to be used in any further communication with the Seller. The message will reiterate all the data entered by the Customer who undertakes to verify its correctness and to communicate any corrections promptly or by e-mail to info@lepentoledellasalute.it
  • The Seller must be able to request further information on the Customer's order or quote by email or telephone, therefore it is mandatory to enter real data on the order.
  • Orders sent will be binding for the Seller only after the customer has received an “Order Confirmation” email from the Company containing: information relating to the essential characteristics of the product purchased, detailed information on the price, the means of payment used, delivery costs and any additional costs or discounts applied.
PRODUCT AVAILABILITY
  • All product orders are subject to product availability. The Site is constantly updated automatically in order to ensure maximum correspondence between the availability communicated by suppliers and that indicated on the Site.
  • Since the simultaneous access of many users-customers and the simultaneous possibility of "online" orders modify the availability of the product, the Seller does not guarantee the certainty of assignment of the ordered goods.
  • For certain products, subject to price promotions, the Seller reserves the right to accept orders by reducing the quantities, subject to prior communication and acceptance by the Customer, failing which the order shall be considered cancelled.
  • The Seller may cancel the order in the event of unavailability of the products. In these cases, the Customer will be informed by e-mail that the contract has not been concluded and that the Seller has not followed up on the order, specifying the reasons. In this case, the sum previously committed to the Customer's payment method will be refunded. The refund will be communicated by e-mail.
  • In all cases of cancellation of the order by the Seller, therefore for any reason, it is understood that the Seller cannot be held responsible for any damages resulting from the cancellation.
PRICES AND PAYMENT METHODS
  • All prices on the site are intended as prices to the public and, therefore, inclusive of VAT.
  • The Seller reserves the right to change prices at any time, without prior notice. In the event that an incorrect and/or clearly derisory price is published, for any reason (system error, human error, etc.), the order will be cancelled, even in the event of initial validation.
  • The validity of the prices is always and only that indicated on the order confirmation that will be sent to the Customer following the sending of the order.
  • All products are shipped directly from the national territory, therefore prices are not subject to customs costs.
  • The Customer may make the payment by bank transfer and credit card according to the methods indicated in the purchase procedure. It is understood that the Seller remains extraneous to the contractual agreements that the Customer undertakes with the aforementioned payment companies.

6.3 At no time during the purchase procedure is the Seller able to know the information relating to the Customer's credit card, transmitted via a connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment.

6.4 In no case can the Seller, therefore, be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.

6.5. For each order placed, if the Customer has made an express request and has provided the necessary data (valid VAT number or tax code) when registering their account, the Seller - in the case of a Consumer Customer, upon request by the latter - issues an invoice for the material shipped, sending it by email to the Customer in whose name the order was placed. For the details reported when issuing the invoice, the information provided by the customer when processing the order shall be valid. In fact, no change to the invoice will be possible at a later time after its issuance.

DELIVERY AND PROCESSING METHODS

  • The Seller can only accept orders for delivery within the territory of the Italian State.
  • The purchased products will be delivered to the address indicated by the Customer in the Order.
  • “Order processing times” means the time interval between receiving the order and delivering the product to the courier.
  • All orders containing products available in stock, for which payment confirmation has been received, are shipped within 48 hours (excluding Saturday and Sunday) and are shipped by one of the Seller's trusted couriers.
  • The delivery times of the ordered goods are purely indicative, they may be subject to variations due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority, as well as for any delays attributable to the carrier. No responsibility can therefore be attributed to the Seller in the event of delay in processing the order or in the delivery of the goods.
  • The goods travel with packaging made directly by the manufacturer/seller or in cardboard boxes appropriately closed with adhesive tape. In no case are other closing materials used.
  • Shipping costs are the responsibility of the Customer unless otherwise specified at the URL X (the Seller reserves the right to change the shipping policies at any time and to give specific notice to the aforementioned url) and are explicitly highlighted at the time the order is placed. The payment for the goods by the Customer will be made using the method chosen at the time of the order.
  • Delivery shall be deemed to have taken place or the order shall be delivered upon the acquisition by the Customer, or a third party indicated by him, of the material availability of the product which shall be proven by signing the shipping receipt.
  • Upon delivery of the products, the Customer is required to check:
  • that the number of packages delivered corresponds to that indicated in the transport document sent to him;
  • that the packaging is intact, not damaged, not wet or in any way altered and with the sealing seals intact (Company logo adhesive tape);
  • that no closing materials other than metal staples or Seller-branded tape have been used.
    • Any external damage or discrepancy in the number of packages or indications must be immediately contested to the courier who makes the delivery, by writing “withdrawal with reservation” on the accompanying document and confirmed, within 8 days by registered mail with return receipt to the courier, whose address is specified on the accompanying document. In the specific case of a damaged package, write “withdrawal with reservation because the package is damaged”.
    • Once the courier's document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the goods delivered.
    • In the event that a customer provides an incorrect shipping address, the order will be delayed and additional shipping and handling charges may be assessed for returned or re-routed orders. In such cases, a refund cannot be requested;
    • In the event of failure to collect the Order by the Customer, the goods will be held in storage at the courier's warehouses for a maximum of 5 (five) working days following the day on which the courier left the notice of passage. Failure to collect at the end of this period will result in the cancellation of the order by the Seller and the refund of the entire sum previously paid, minus the costs of the unsuccessful delivery of the Product, the costs of returning the goods to the Seller and any other costs incurred from the day following the day on which the courier left the notice of passage. The termination of the contract and the amount of the refund will be communicated to the Customer via email.
    • Delivery costs are the responsibility of the Customer unless otherwise specified at the URL https://www.lepentoledellasalute.it/Come-acquistare/ or at the time of ordering. The amount (including VAT) of such costs, which may vary depending on the destination, is indicated at the URL https://www.lepentoledellasalute.it/Come-acquistare/
    • The Seller uses an express courier. The courier makes the first delivery without notice. In the event of the Customer's absence, the courier leaves a notice and attempts delivery again within the following 24 hours; in the event of further absence, a notice is left again and the Customer is contacted by the courier for the third attempt. If this is also unsuccessful, the Customer will be contacted by the Seller with whom he will define the details of the delivery. If the fourth attempt is also unsuccessful, the goods will be returned to the Seller, with consequent cancellation of the order and nothing will be owed to the Customer.
  1. CONSUMER RIGHT OF CHANGE OF MIND, WITHDRAWAL AND LEGAL GUARANTEE OF CONFORMITY
  • If the Customer has received an incorrect or damaged product, he/she has the obligation to report such defects and non-conformities within and no later than 14 (fourteen) days of discovery if he/she is a Consumer (if he/she is not a Consumer, within and no later than eight days of discovery).
  • The Customer must send a communication of the defect found via email to info@lepentoledellasalute.it, indicating the defect and/or non-conformity found, at least n. 1 (one) clear photograph of the Product, the order confirmation sent by the Seller and/or receipt).
  • Following receipt of the report, the Seller evaluates the defects and non-conformities reported by the Customer and decides whether to authorize the return of the Products by providing feedback, via email to the address provided during the registration process on the Site or during the order transmission phase.
  • The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return.
  • To this end, therefore, the Customer is invited not to handle the product beyond what is strictly necessary to establish the nature, characteristics and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport, including from writings or labels.
  • The Products for which the Seller authorizes the return must be returned by the Customer, together with a copy of the return authorization communication, to the following address: GHA Europe Srl Via Scarlatti, 2 40033 Casalecchio di Reno BO.
  • Any refund of the price paid and the related shipping costs will be made, where possible, by bank transfer. The Customer will be asked to provide the IBAN code of his/her bank account so that the Seller can make the relevant refund.
  1. CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE

The Seller has the right to terminate the contract stipulated by simply giving notice to the Customer indicating the reason; in this case the customer will be entitled exclusively to the refund of any sum already paid.

The obligations undertaken by the Customer, as well as the guarantee of successful payment that the customer makes with the means referred to in art. 6, are essential, so that by express agreement, the non-fulfilment, by the Customer, of just one of said obligations will determine the termination of the contract by right pursuant to art. 1456 of the Civil Code, without the need for a judicial ruling, without prejudice to the right of the Seller to take legal action for compensation for further damages.

  1. FORCE MAJEURE

The Seller shall not be liable in the event of total or partial failure to fulfill its obligations under this contract if such failure is caused by unforeseeable events and/or natural events beyond its reasonable control, including, by way of example but not limited to, catastrophic natural events, acts of terrorism, wars, popular uprisings, lack of electricity, general strike of public and/or private workers, strike and/or restrictions on the traffic of couriers and air links.

  1. SAFETY

The Seller, although adopting measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, cannot however guarantee that the information or data viewed by the Customer on the Site, even after the Customer has provided authentication (login), are not accessible or viewable by unauthorised third parties.

  1. SELLER'S RESPONSIBILITIES AND WARRANTIES

The Seller is not responsible for any direct or indirect damages of any nature resulting from the use of the product in an improper manner and/or not in accordance with its intended purpose or in any case for a use of the product other than that advertised or recommended by the Seller on the site or by email.

COMMUNICATIONS

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits established by the Site.

  1. CUSTOMER SERVICE AND COMPLAINTS

You can request information, send communications, request assistance or forward complaints by contacting customer service at the email address info@lepentoledellasalute.it . The Seller will respond to complaints by email within a maximum of 15 working days.

  1. APPLICABLE LAW AND JURISDICTION

17.1. These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any different mandatory prevailing rule of the country of habitual residence of the Customer.

17.2. For any dispute arising from the application, execution and interpretation of these General Conditions of Sale, the Court of Bologna shall have exclusive jurisdiction if the Customer has made the purchase for purposes relating to entrepreneurial, commercial, professional or artisanal activity.

17.3. For any dispute between the Consumer and the Seller, the court in the district in which the Consumer has his/her residence or domicile shall have jurisdiction.